Reception lobby at Melmark Carolinas in Charlotte, NC with a blue wall, wood-front desk and corridor beyond by Ossa Studio

Change of Use in Mecklenburg County: How the Permit Process Works

Published
2026
Category
Change of Use

A plain-language guide to the County's process, from the first zoning check to a new Certificate of Occupancy.

A change of use happens when a space gets a different use than the one it was approved for. In Mecklenburg County, Code Enforcement coordinates the process: confirm the use with zoning, complete the OnSchedule application, submit plans through EPM, pass plan review, and receive a new Certificate of Occupancy when the permit has final approval.

Reception lobby at Melmark Carolinas in Charlotte, NC with a blue wall, wood-front desk and corridor beyond by Ossa Studio
Who coordinates it
Mecklenburg County Code Enforcement
Covers
Charlotte, six towns and the County
Our service area
Mecklenburg County only
Written for
Owners, investors and tenants

What a change of use is

Every building and space is designed to be code compliant for the use intended in it. A change of use happens when a space gets a different use from the one it was approved for: a factory that becomes a restaurant, a warehouse that becomes a church, an office building that becomes a school. Mecklenburg County Code Enforcement coordinates the process for the City of Charlotte, the towns of Cornelius, Davidson, Huntersville, Matthews, Mint Hill and Pineville, and the County. The owner must go through that process before transforming a structure into something new.

If your property is in the county and you are weighing a purchase or a lease, our change of use architecture services in Mecklenburg County start with the building and the proposed use. This guide explains the process we work within.

Change of use, change of occupancy, upfit and adaptive reuse

These terms overlap, and people use them loosely. The table separates them the way a project reviewer will.

Four terms that are often mixed up
TermWhat it means
Change of useA change in how a property or space is used.
Change of occupancyRelated to a change of use, but not interchangeable. It can involve a different classification or other changes that affect the applicable building requirements.
Tenant upfitNot always a change of use. Many upfits keep the existing use. Others introduce a different program that needs additional evaluation.
Adaptive reuseGiving an existing building a new purpose. It may or may not involve a change of use.

Why a new use changes the requirements

Each occupancy has its own code requirements, tied to the hazard of the use. As the risk to human life increases, the code becomes more stringent. The building code groups uses into ten main occupancy designations: assembly, business, educational, factory, high-hazard, institutional, mercantile, residential, storage, and utility and miscellaneous.

Mecklenburg County Code Enforcement’s own example shows why that matters. A nail salon, a business occupancy, closes, and the new tenant will run a gift shop, a mercantile occupancy. A business occupancy is calculated at 100 square feet per person for egress requirements, so a 3,000 SF space has an occupant load of 30. A mercantile occupancy is calculated at 30 square feet per person, so the same space may now have 100 occupants. The County names the main concern: whether there are adequate exits and restrooms for the additional customers.

Nothing in that example moved a wall. The use changed, and so did the requirements. That is why a layout that stays the same does not always mean no work is needed.

The County’s steps, in order

The County’s guide lays out the process. In plain terms:

  1. Confirm the address and the intended use. The zoning department for the property checks that the new use is permitted before the project goes to plan review. For the City of Charlotte that is the planning and zoning staff. Each of the six towns and the County has its own planning office.
  2. Complete the OnSchedule application with Mecklenburg County Code Enforcement.
  3. Submit plans online. The plans are uploaded to your account in the County’s online system, EPM, and must comply with the North Carolina State Building Code in effect.
  4. Go through plan review and permitting. A design professional evaluates the space and makes the changes needed for the code requirements of the new occupancy, and the project is submitted for plan review and permitting.
  5. Get a new Certificate of Occupancy. A Code Enforcement official verifies that the space is code compliant, and the new Certificate of Occupancy is issued when the permit has final approval for the new occupancy.

The County also points to its Commercial Technical Assistance Center for more detailed questions. The County’s own guide, which we host, is the Change of Use Permitting Process PDF.

When to bring in a design team

An early design evaluation is useful at three moments:

  • Before you buy or lease. It can identify constraints, opportunities and the information you need before you commit to a property.
  • Before you design. A clear program connects the proposed use with the spaces, circulation, systems and technical coordination the project may require.
  • Before you build. Coordinated construction documents communicate the design to the reviewing authorities, the consultants and the contractor.

At each point we look at the same five questions: what the space is approved for today and how the new business will use it; whether the building can hold the rooms, equipment and movement the use needs; how the activities affect accessible routes, exits, occupant capacity and other applicable requirements; whether the structure and the mechanical, electrical, plumbing and fire protection systems can support the new program; and which building, zoning, site or other reviews apply to that specific property.

Buildings that started as something else

Many of the buildings that make Mecklenburg County a vibrant place started out as something else, as the County’s guide points out: a factory that is now a restaurant, a single-family home that became a bed and breakfast, a warehouse that is now a church. Each of those conversions went through the same process described above, because each new use brought its own requirements.

A checklist before you buy or lease

Before you commit to a property, use the five questions an architect would ask as your own due diligence:

  • What is the space approved for today? Ask for the existing approved use and any drawings or property documentation, and confirm the address and the intended use with the zoning department.
  • Will the layout hold the new use? List the rooms, equipment and movement the new business needs and compare them with the existing plan.
  • How do the activities affect safety and access? Think about exits, restrooms, accessible routes and occupant capacity.
  • Can the building systems support it? Ask about the structure and the mechanical, electrical, plumbing and fire protection systems.
  • Which reviews apply? Building, zoning, site or other reviews may apply to that specific property and scope.

What an architect delivers on a change of use

On a change of use project, our scope may include six pieces of work, depending on the engagement:

  1. Existing conditions and project programming: reviewing the existing space and available documentation, then defining the rooms, relationships, circulation and operational needs of the proposed use.
  2. Code and design evaluation: identifying issues that may affect accessibility, life safety, space planning and the feasibility of the program.
  3. Architecture and interior architecture: bringing the new program into the existing building.
  4. Engineering coordination: coordinating the structural, mechanical, electrical, plumbing and fire protection disciplines the project requires.
  5. Construction documents and permit coordination: preparing the architectural documentation and working with consultants and reviewing authorities through the permit process.
  6. Construction administration, when it is included in the engagement.

The schedule depends on the existing building, the design scope, the engineering needs, the required approvals, the review comments and the construction work, so a useful schedule starts with understanding those conditions.

Two projects that changed use

Melmark Carolinas turned an existing office building in Charlotte into a 22,470 SF school for students with autism and intellectual and developmental disabilities. The project changed the occupancy to Institutional (I-4) and included upgrades to the structural lateral system, new support for rooftop HVAC units and accessibility improvements. The plan holds 12 classrooms, therapy rooms, a gym and an eatery. We provided schematic design, design development, construction documents, permitting with Mecklenburg County and 20 weeks of construction administration.

Classroom at Melmark Carolinas school in Charlotte, NC with wood tables, blue accents and daylight windows, converted from an office building by Ossa Studio
A classroom at Melmark Carolinas, Charlotte, NC.

Vizion Church was a one-story building of roughly 100,000 SF used for higher education. The church acquired 40,000 SF of it. The conversion changed the use of the space to Assembly, and it was reviewed and permitted through Mecklenburg County Code Enforcement. If you are weighing a church conversion, our guide to renovating, expanding or building new compares the paths.

Conversations worth hearing

Three guests of The Power of Design Podcast talk about the ideas behind changes of use:

  • Rob Phillips, Bennett & Pless, a structural engineer, explains why changing the use or occupancy of a building can trigger existing building code questions, and why adaptive reuse calls for judgment.
  • Christopher LaPata, Walter P Moore, an engineer, talks about corporate offices that become medical offices and the questions about structural loads, power and air that follow.
  • Henri Gresset, Childress Klein, a Charlotte commercial real estate broker, describes how developers buy former warehouses, rezone them, redesign them and lease them.

What to bring to a first conversation

Start with the property address, its current use, your proposed use, the approximate square footage and any drawings or property documentation you have. Share your goals and your target schedule as well. With that we can tell you what we see and what to confirm with the County.

Our change of use work is limited to properties in Mecklenburg County, North Carolina. If that is where you are looking, contact the studio or read about change of use in Charlotte.

Frequently asked questions

Do I need a change of use permit?
The required approvals depend on the existing approved use, the proposed activities, the property location and the scope of work. Building and zoning reviews may both apply. Requirements should be confirmed with the authorities responsible for the property.
Does a change of use always require rezoning?
No. A proposed use may already be permitted under the property's zoning. Zoning compatibility and building requirements need to be evaluated separately, and the relevant authorities determine the approvals required.
Is a tenant upfit always a change of use?
No. Many tenant upfits retain the existing use. Others introduce a different program that requires additional evaluation. The previous approved use and the proposed activities determine what needs to be reviewed.
Who issues the new Certificate of Occupancy?
According to Mecklenburg County Code Enforcement's guide, a Code Enforcement official verifies that the space is code compliant, and a new Certificate of Occupancy is issued when the permit has final approval for the new occupancy.
Do I need an architect for a change of use?
The County's guide says that when a change of use occurs, a design professional needs to evaluate the space and make the appropriate changes. Professional design requirements depend on the jurisdiction, the proposed use and the scope, and the reviewing authorities determine the required submissions.
Portrait of Jack Ossa, Founder and Principal of Ossa Studio

Jack Ossa

Founder and Principal, Ossa Studio

Jack Ossa is the Founder and Principal of Ossa Studio, a multidisciplinary firm in Charlotte, NC that offers architecture, interior design and branding services to clients across the Southeast.

All articles by Jack Ossa

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